General Questions

  1. What is SFS Counsellors? SFS Counsellors is a division of S Four Solutions Group of Organisations, providing professional online psychological counseling services to individuals across India.
  2. What types of counseling services do you offer? We offer a wide range of psychological counseling services, including Stress Management, Anxiety & Depression Support, Relationship Issues, Life Coaching, Marriage & Family Therapy, Career Counseling, Addiction Counseling, and Grief & Loss Counseling.
  3. Are the counseling services available online only? Yes, all our counseling services are provided online. No personal meetings are conducted for any reason.
  4. How can I book a counseling session? You can book a counseling session through our website by filling out the booking form or contacting us via email at [Your Email Address].
  5. What methods are used for online counseling? We use various methods for online counseling, including video calls, phone calls, and chat sessions, depending on your preference and convenience.

Booking and Payment

  1. How do I pay for the counseling sessions? Payments can be made online using credit cards, debit cards, or bank transfers. Detailed payment instructions will be provided during the booking process.
  2. Is there a consultation fee? Yes, there is a fee for each counseling session. The fee varies based on the type and duration of the session. Please refer to our pricing page for detailed information.
  3. Do you offer any discounts or packages? Yes, we offer various packages and discounts for multiple sessions. Please contact us for more details on our current offers.
  4. What is your cancellation policy? Cancellation requests must be submitted at least 24 hours before the scheduled session to receive a refund. Please refer to our Refund Policy for more information.
  5. Can I reschedule a session? Yes, you can reschedule a session by contacting us at least 24 hours in advance. We will do our best to accommodate your request.

Counseling Sessions

  1. How long is each counseling session? Each counseling session typically lasts between 45 to 60 minutes, depending on the type of counseling and individual needs.
  2. Are the counseling sessions confidential? Yes, all counseling sessions are strictly confidential. We adhere to professional ethical standards to ensure your privacy.
  3. What if I need immediate assistance? While we strive to be available, our services are not suitable for crisis situations. If you require immediate assistance, please contact emergency services.
  4. Can I choose my counselor? Yes, you can choose your counselor based on their specialization and your preference. Our team of counselors is listed on our website with their profiles.
  5. What should I expect from a counseling session? During a counseling session, you can expect a supportive and non-judgmental environment where you can discuss your concerns and work towards resolving them with the guidance of a professional counselor.

Technical Questions

  1. Do I need any special software or equipment for online counseling? No special software is required. You will need a stable internet connection and a device with a camera and microphone for video calls.
  2. What if I experience technical issues during a session? If you encounter technical issues, please inform your counselor immediately. We will reschedule the session if necessary.
  3. Is my personal information secure? Yes, we use secure platforms for all online communications and adhere to strict data protection policies to ensure your personal information is safe.
  4. Can I have a session without video? Yes, if you prefer, you can opt for phone or chat counseling sessions instead of video calls.
  5. How do I know if online counseling is right for me? Online counseling is suitable for most individuals. However, if you have specific concerns, you can contact us for a brief consultation to determine if our services meet your needs.

Additional Services

  1. Do you offer group counseling sessions? Yes, we offer group counseling sessions for certain issues like stress management and support groups. Please contact us for more details.
  2. Can I get counseling for work-related stress? Yes, we provide counseling for work-related stress and other career-related issues.
  3. Do you provide counseling for children and adolescents? Yes, we offer counseling services for children and adolescents for various issues, including school-related stress, anxiety, and family issues.
  4. What is the difference between counseling and therapy? Counseling typically focuses on specific issues and is shorter-term, while therapy tends to be more long-term and addresses broader patterns of behavior and emotional issues.
  5. How often should I attend counseling sessions? The frequency of counseling sessions depends on your individual needs and the nature of your issues. Your counselor will recommend a schedule that works best for you.

By choosing SFS Counsellors, you are taking a significant step towards improving your mental health and well-being. We are here to support you every step of the way with professional, confidential, and compassionate counseling services. Thank you for considering SFS Counsellors.